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Frequently Asked Questions
Quick answers about services, scheduling, payments, warranties, care tips, custom solutions, and more.
Last updated: 2025-11-08
Services & Scheduling
How do I schedule a service?
Contact us directly or use the quote form to discuss your needs. We'll confirm availability and provide scheduling options.
Visit the Contact page for details.
Can I change or cancel a scheduled service?
Contact us as soon as possible. We’ll accommodate changes if the service hasn’t started.
Reach us on the Contact page.
Delivery & Supplies
Do you deliver supplies or products?
Yes, we offer delivery of cleaning supplies, trash bags, and other products locally in Kenya and internationally using reputable carriers.
See details on Shipping & Delivery.
How much is delivery?
Costs vary by destination and service. Check live rates on
Shipping & Delivery.
Do you offer Nairobi pickups?
Yes — pickups are available by appointment in Nairobi. Please
contact us to schedule.
Returns, Exchanges & Warranty
What is your return policy for products?
You may request a return or exchange within 7 days from receiving your package.
Items must be unused and in original condition. Some custom items may not be eligible unless defective.
Full details: Returns & Exchanges.
What does the service warranty cover?
We provide a warranty against defects in service delivery.
Examples include unsatisfactory results or issues under normal conditions. Learn more:
Warranty.
Payments
Which payment methods do you accept?
We accept major cards (Visa, Mastercard, Amex, Discover), Kenyan mobile money options (M‑Pesa, Airtel Money, PesaLink),
as well as Bank Transfer and Cash on Service. If you need help, please
contact support.
Care & Maintenance
How do I maintain cleanliness at home?
Follow regular cleaning schedules, use appropriate products, and ensure proper ventilation. For detailed tips, see our
House Cleanliness Guide.
What products do you recommend for pest control?
We use eco-friendly, certified products. Consult our services for personalized recommendations.
Custom Solutions
Do you offer custom service packages?
Yes — we design tailored packages for cleaning, pest control, and sanitary needs.
Start here: Custom Solutions or
Request a Quote.
Gifting & Misc
Do you sell gift cards?
Yes — see Gift Cards.
How do you handle privacy and cookies?
We follow the Kenya Data Protection Act (2019). We use cookies with user consent; you can manage preferences from the footer.
Read our Privacy Policy and Terms.
Still need help?
Email: info@hersbins.co.ke
Phone: 0724 074300
Or use our Contact form.