Privacy Policy

Who we are

Hersbins Ltd. (“Hersbins”, “we”, “us”, “our”) provides professional cleaning, pest control, and sanitary services from Nairobi, Kenya. If you have any questions about this policy, please contact us at info@hersbins.co.ke.

What we collect

• Identity and contact data (e.g., name, email, phone number, billing and shipping address).
• Order and transaction data (services/products purchased, order IDs, totals, payment status).
• Delivery data (recipient details, delivery notes, courier tracking references).
• Account data (wishlist, preferences, saved addresses if you create an account).
• Communications (messages you send us, reviews/comments you post, newsletter preferences).
• Technical data (IP address, device and browser info, pages viewed) collected via cookies and similar technologies, subject to your consent where required.

How we use your information

• To process and fulfill orders, including shipping and order support.
• To manage your account, wishlist, and authentication if you register or sign in.
• To provide customer service and respond to enquiries.
• To improve our site, products, and services, including analytics where consented.
• To send marketing communications where you have opted in (you can unsubscribe anytime).
• To meet legal, regulatory, tax, or accounting obligations.

Lawful bases for processing (Kenya DPA 2019)

Depending on the context, we may process your data under one or more of the following bases:

• Consent (e.g., newsletter, non-essential cookies/analytics).
• Contract (to process your order and deliver goods you purchase).
• Legal obligation (e.g., tax and accounting records).
• Legitimate interests (e.g., to improve our services, prevent fraud) balanced against your rights.

Sharing your information

We share only what’s necessary for the purpose described:

• Shipping and logistics: We use trusted carriers to deliver your orders, including Aramex (operating in Kenya) and local courier partners. They receive delivery details (name, address, phone, and order references) required to fulfill shipments.
• Payments: Card processors and mobile money providers (e.g., Visa/Mastercard processors, M‑Pesa, Airtel Money, PesaLink) receive payment-related data to complete transactions. We do not store full card details on our servers.
• Service providers: Hosting, security, communications, and analytics vendors may process data on our behalf under appropriate contracts.
• Legal and compliance: Where required by law or to protect our rights, we may disclose information to authorities or advisors.

International transfers

Your data may be processed or stored outside Kenya by our service providers. Where transfers occur, we take reasonable steps to ensure an adequate level of protection consistent with the Kenya DPA 2019 and applicable regulations.

Retention

We keep personal data only as long as necessary for the purposes outlined above (for example, the life of your account and as required for tax and accounting obligations). We securely delete or anonymize data when no longer needed.

Security

We implement technical and organizational measures to protect personal data, including access controls and encryption where appropriate. No method of transmission or storage is 100% secure; we continuously review and improve our safeguards.

Your rights

Subject to the Kenya DPA 2019 and applicable regulations, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where applicable.
• Object to or restrict certain processing.
• Withdraw consent at any time (e.g., unsubscribe from marketing, change cookie preferences).
• Request data portability where applicable.

To exercise your rights, please contact us at info@hersbins.co.ke. You can also lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya (odpc.go.ke).

Cookies and similar technologies

We use cookies and similar technologies to operate our site, remember your preferences, and (with your consent) for analytics and performance. When you first visit, you will be asked to consent to non‑essential cookies. You can change your preferences any time using the “Manage Cookies” link in the site footer.

• Strictly necessary cookies: Required for core site functions (e.g., cart, checkout, security).
• Performance/analytics cookies: Help us understand usage to improve the site (only with your consent).
• Functional cookies: Remember choices such as language or region.

Children

Our services are not directed to children under the age of 18. If you believe a child has provided personal data to us, please contact us so we can take appropriate steps.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page and adjust the “Last updated” date above.

Contact us

Hersbins Ltd.
Hazina Towers, Utalii Ln, Nairobi, Kenya
Phone: 0724 074300
Email: info@hersbins.co.ke

This notice is for general informational purposes and does not constitute legal advice.