Terms of Service

1. About us

Hersbins Ltd. (“Hersbins”, “we”, “us”, “our”) provides professional cleaning, pest control, and sanitary services and sells related products from Nairobi, Kenya. These Terms apply to your use of our website and to any purchases or services you obtain from us.

2. Acceptance of Terms

By using our site, placing an order, or creating an account, you confirm that you are at least 18 years old and agree to these Terms. If you do not agree, please do not use our services.

3. Accounts & Security

• You are responsible for the accuracy of your account information and for maintaining the confidentiality of your login credentials.
• You are responsible for all activities under your account. Notify us immediately of any unauthorized use.

4. Services, Products, Pricing, and Availability

• We aim for accuracy in service/product descriptions, images, and pricing, but errors may occur. We may correct errors and cancel orders affected by them.
• All prices are shown in KES unless stated otherwise and may change without notice.
• Services may vary based on site conditions; products may show slight variations.

5. Orders and Payment

• Your order is an offer to buy; we accept when we send an order confirmation or deliver your items/services.
• We may decline or cancel orders, for example due to availability, payment issues, or suspected fraud. Any payments captured for canceled orders will be refunded.
• We accept card payments and Kenyan mobile money options (e.g., M‑Pesa, Airtel Money, PesaLink) through trusted processors. We do not store full card details.

6. Taxes, Duties, and Customs

Prices may be exclusive of taxes, import duties, or customs fees. For international deliveries, you are responsible for any fees levied by authorities in the destination country.

7. Delivery & Service

• We deliver locally in Kenya and internationally with reputable carriers, including Aramex and local partners.
• Service/delivery estimates are indicative and may vary due to factors beyond our control.
• Risk of loss passes to you upon delivery. Please inspect upon receipt and contact us promptly if issues arise.

8. Returns & Exchanges

Our returns policy is described on the Returns & Exchanges page. Certain items (e.g., custom solutions) may be final.

9. Warranty

We stand behind the quality of our services and products. Please see our Warranty page for coverage details and how to make a claim.

10. Intellectual Property

All content on this site (including text, images, logos, designs, and product photography) is owned by or licensed to Hersbins and protected by applicable laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

11. User Content (Reviews & Comments)

• You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display content you submit (e.g., reviews, comments) for marketing or site operation.
• We may moderate or remove content that is unlawful, misleading, infringing, or violates these Terms.

12. Prohibited Uses

You agree not to misuse the site or services, including attempting to interfere with security, scraping or harvesting data, or engaging in any fraudulent, abusive, or illegal activity.

13. Third-Party Services

We use third-party providers for payments, delivery, analytics, and other functions. Their services are subject to their own terms and policies.

14. Privacy & Cookies

Your data is handled in accordance with our Privacy Policy, prepared with reference to the Kenya Data Protection Act (2019). We use cookies with user consent for non‑essential categories. You can manage preferences via “Manage Cookies” in the footer.

15. Disclaimers

Except as expressly stated, services and products are provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law.

16. Limitation of Liability

To the maximum extent permitted by law, Hersbins is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the site or services/products.

17. Indemnification

You agree to indemnify and hold Hersbins harmless from claims, damages, or expenses arising out of your breach of these Terms or misuse of the site/services.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts, unless otherwise required by applicable consumer protection laws.

19. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Your continued use of the site after changes means you accept the updated Terms.

20. Contact

Hersbins Ltd.
Hazina Towers, Utalii Ln, Nairobi, Kenya
Phone: 0724 074300
Email: info@hersbins.co.ke

These Terms are provided for general informational purposes and do not limit any statutory rights you may have.