Service Warranty

Service Warranty

Our warranty covers defects in service delivery under normal conditions. If your service does not meet standards, we will re-perform or provide a suitable remedy.

Examples of what’s covered

• Inadequate cleaning results due to our process
• Pest control failure under standard conditions
• Product defects in materials and workmanship

What’s not covered

• Issues due to client-provided conditions or misuse
• Accidental damage or neglect after service
• Unauthorized modifications or overuse
• Normal wear or environmental factors

Returns & Exchanges (7 Days)

You may request a return or exchange within 7 days from receiving your package. Items must be unused, in original condition, and include all packaging. Custom solutions may not be eligible unless defective.

How to Make a Warranty Claim or Return

1. Contact us with your order ID, photos, and a brief description of the issue.
2. Approval & instructions: Our team will confirm eligibility and share next steps.
3. Send the item back as instructed—ensure it’s safely packaged.
4. Resolution: We’ll inspect and proceed with re-service, replacement, exchange, or refund as applicable.

Proof of Purchase

Please provide your order confirmation, receipt, or a valid proof of purchase so we can locate your order.

Shipping Costs

• Service defect: We’ll advise on options; where reasonable, related costs may be covered.
• Change‑of‑mind returns: Return shipping is typically the customer’s responsibility.

Processing Time

Once we receive details, assessment usually takes 2–5 business days. We’ll update you on the outcome and next steps.

Contact

If you need help with a warranty or return, please reach out:

Email: info@hersbins.co.ke
Phone: 0724 074300

This page summarises our warranty and return approach and does not restrict your statutory rights under applicable laws.